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AT&T Offers Added Relief and Support to Customers in Response to COVID-19

At AT&T, we recognize that staying in touch with your family, friends, school and work has never been more important.
Below are a few ways we’re helping consumers and small businesses, as well as enterprises across the country and in our local communities.
AT&T is proud to support our customers by pledging, for the next 60 days, we will:  
·         Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
·         Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
·         Keep our public Wi-Fi hotspots open for any American who needs them.
The coronavirus pandemic is causing many hardships. If you or your constituents find yourselves in financial trouble and unable to pay your bill, we’re here to help. Please contact us at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless.
To provide further relief and support, AT&T announced:
·         Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data.  Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program.
·         AT&T World Connect Advantage – Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.).*
·         Helping You Work and Learn Remotely – Businesses, universities and schools can keep their teams and classrooms connected through conference calls and video conferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach.
·         Distance Learning – AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.
We are currently experiencing a high volume of calls due to COVID-19. To allow us to help as many customers as quickly as possible, we recommend reaching out through att.com or the myAT&T app for support, additional resources or to access our online store.
At this time, our stores are open for business unless there are unique local circumstances. 
For more information, please visit: https://about.att.com/pages/COVID-19.html

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