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Seminole County FL - March 19 COVID-19 Update

SEMINOLE COUNTY, FL (March 19, 2020)- Seminole County Office of Emergency Management continues to monitor COVID-19. Updates can be found at and on the County’s social media channels.

Both Narcotics Anonymous and offer online resources for substance abuse and mental health during this time of social distancing. Resources include online communities with 24/7 chatrooms, Skype and Zoom virtual meetings, recovery journals and more.

Heart of Florida United Way 211 Information and Referral Crisis Line is connecting residents with information about available resources in the community. Whether it’s finding out the location of the nearest food pantry or seeking information related to the virus, 211 Call Specialists are there to help navigate these uncertain times with Seminole County residents. Residents can reach 211 around the clock year-round. Translation services are available. Call 211 by dialing 2-1-1, or text your zip code to 898211. You can also chat online at

Low-cost or no-cost healthcare is available for qualifying individuals and families. Florida Department of Health-Seminole refers patients to True Health, Orange Blossom Health, The Muslim Clinic, and Shepard’s Hope. Patients should call before visiting any office. For additional information, call FDOH-Seminole at 407-665-3000.

Seminole County Environmental Services reminds customers that only toilet paper should be flushed; sewer systems are designed to take away wastewater from sinks and baths and take away toilet paper and human waste flushed down the toilet. Items such as disposable wipes, paper towels, tissues, disposable diapers, feminine products, cotton balls, bandages, prescriptions, cleaning wipes or trash of any kind can create blockages in sewers or damage to the environment by putting it down the toilet.

Despite being advertised as “flushable,” disposable wipes are not meant to be disposed of in a toilet.

Seminole County Environmental Services has suspended disconnection of water and wastewater services for non-payment. Customers can reach Utility Billing Customer Service Monday-Friday, 8:00am-5:00pm for questions by calling 407-665-2110 or emailing

NEIGHBORS HELPING NEIGHBORS launched a Help Map yesterday, an interactive neighborhood map where residents can mark themselves as someone who has the capability to offer assistance to neighbors in need. Neighbors in need can also mark themselves as someone who needs help., a free social media network connecting residents with neighborhoods through a short verification process, has over 113,000 Seminole County residents subscribed in roughly 40% of Seminole County households. Municipalities and local government agencies can join networks in order to share information with individuals in their jurisdiction.

Once a user has registered and logged into Nextdoor, information will be on the home page of the site for offering help and finding neighbors who can help.

How to offer help to neighbors on
1. Visit the Help Map by clicking the Help Map icon in the upper right corner of the Nextdoor homepage.
2. A pop-up window will appear over the neighborhood map that says "Your neighbors can help." If the window doesn't appear, click on your address.
3. Choose the Offer Help button.
4. Please read the important safety guidelines and then click Continue.
5. Write a personal message indicating what you can help with and click Add to Map. Your message will appear when someone hovers their mouse above your house on the map.

Find help in your neighborhood:
1. To see who in your neighborhood has offered help, visit the Help Map by tapping on the Help Map icon in the upper right side of your Nextdoor homepage.
2. Your home is identified with a green star. The green dots represent neighbors who have marked themselves available to offer help.
3. When you click on a green dot, you will see a message from the neighbor about what they are available to help with.
4. Click the Send a Message button to send a private message to your neighbor asking for the help you need.
5. Please read the important safety guidelines and then click Continue.
6. When they reply to your message you will receive a notification, pending notifications are enabled).

All County parks will open and close consistent with each facility’s published hours of operation and will be available for individual use; group rentals have been cancelled.

All Library branches are closed; accrual of late fees will be delayed. Visit to obtain a library card, access books, audiobooks, magazines, movies, DIY learning, and digital news access.

Seminole County currently has confirmed 13 positive COVID-19 cases.

Tomorrow, Friday, March 20, 2020, Seminole County Emergency Manager Alan Harris will host a fifth Facebook Live Chat to answer questions related to Seminole County’s COVID-19 response. The Live Chat will be hosted at at 10:30am. The Live Chat will be recorded and made available for playback on Facebook and the Seminole County Government YouTube channel.

Seminole County Emergency Management and Florida Department of Health-Seminole personnel will be on hand to answer non-emergency questions related to COVID-19 and Seminole County’s response Monday-Friday, 8:00am-5:00pm, at 407-665-0000.

Visit for information related to COVID-19 in Seminole County. Text COVID19INFO to 888-777 to receive updates from Seminole County Office of Emergency Management. Call 407-665-0000 to reach Seminole County Citizens Information Line. Visit,,, and Instagram (SeminoleCountyFL).


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