Master the Art of Customer Retention

Description

Wouldn't it be great if everyone in the company would get it? The importance of using customer first thinking. Creating loyal customers starts with the customers' journey. Everyone in the company should understand that happy customers are 7x’s more likely to try a new product or service. 

Does everyone understand the role they play in the customer experience? Do they understand the customer lifecycle has five stages: reach, acquisition, conversion, retention, and loyalty? It is during these stages you can create a great experience ensuring they refer others to your business or a negative one that leads to their disappearing. Which would you prefer?

Our 4-4-4 Method allows you to create an experience that will allow you customers to be happy. And happy customers are 4x’s more likely to refer others.

We not only focus on the journey but the customer life cycle, what happens long after a prospect makes a purchase. Your loyal customers don’t buy one product or use one service they come back again and again. Customer retention increases your customers’ lifetime value and boosts your revenue.
 
It also helps you build amazing relationships with your customers. You aren’t just another website or store. They trust you with their money because you give them value in exchange.

• To understand your customer’s mindset when they compare your company to your competitors.
• To understand the benefits of customer retention in regard to profits.
• 4 Ways to improve the lifetime value of customers.
• To create a customer journey map that is sustainable.
• To use customers touchpoints that lead to brand loyalty