Are you passionate about making a difference in people's lives? Sunshine State Law Firm is looking for a highly motivated and detail-oriented Bilingual Intake Specialist to join our dynamic team.
As an integral part of our firm, you will play a crucial role in providing exceptional service to our clients and contributing to the growth of our organization.
Client Intake: You will be the first point of contact for potential clients, showcasing your excellent communication skills in both English and Spanish. You will empathetically listen to their legal concerns, gather essential information, and guide them through the initial case assessment process. Your ability to create a warm and welcoming environment will be crucial in building trust and confidence with our clients.
Case Updates: As an essential liaison between our clients and legal team, you will be responsible for keeping our existing clients informed about the progress of their cases until the transfer process. Your attention to detail and organizational skills will ensure accurate documentation and timely updates, leaving no room for oversight.
Team Collaboration: Our law firm values collaboration and teamwork. You will have the opportunity to work closely with attorneys and legal staff, contributing your valuable insights and ideas to optimize the client experience and streamline processes.
Fast-Paced Environment: Our firm operates in a fast-paced and ever-changing legal landscape. Your ability to thrive under pressure and meet deadlines will be a significant asset in this role.
Weekend Intake Calls: We believe in recognizing and rewarding dedication and commitment. As an Intake Specialist, you will have the opportunity to take on weekend intake calls, which will attract extra pay incentives. This additional compensation showcases our appreciation for your availability and commitment to providing exceptional service to our clients.
Dual Training: To enhance your skill set and broaden your opportunities within our organization, we offer dual training with our Receptionist This cross-functional training will equip you with valuable insights into client communication, appointment scheduling, and managing front-desk operations. This unique training opportunity will further develop your abilities and enable you to contribute effectively to multiple aspects of our firm.
- Bilingual Fluency: Proficiency in both English and Spanish is a must. Your language skills will allow us to cater to a broader client base and offer accessible legal services to those in need.
- Communication Skills: Your excellent verbal and written communication skills will be essential in effectively interacting with clients and colleagues.
- Organizational Skills: The ability to manage multiple tasks, prioritize responsibilities, and meet deadlines will contribute to your success in this position.
- Independence and Teamwork: We value self-motivated individuals who can work independently and collaboratively, fostering a positive and productive work environment.
- Proficiency in Microsoft Office: Knowledge of Microsoft Office applications (Word, Excel, Outlook) is essential for seamless communication and documentation.
If you are looking for a rewarding career where you can use your bilingual skills to make a meaningful impact in people's lives, join our growing team at Sunshine State Law Firm. Apply now and become a vital part of our mission to deliver justice and empower our diverse community!