Zoho consultant Andrea Mahoney leads hands-on sessions covering CRM, workflow automation, and customer support tools for growing non-profit team
Orlando, FL — Certified Computer Solutions announced today that Zoho CRM trainer Andrea Mahoney recently led a corporate training session on Zoho CRM for a fast-growing local non-profit organization. The session was designed to help the organization's team streamline day-to-day operations, strengthen donor and client relationships, and use the Zoho ecosystem to support long-term growth.
What the Training Covered
Andrea Mahoney, a recognized Zoho solutions expert, walked the team through the core capabilities of Zoho CRM, including:
- Lead and Contact Management — centralized tracking of prospects, donors, and clients in one system
- Sales Automation and Analytics — smarter workflows built on data-driven decision-making
- Mobile Access — real-time updates and relationship insights from anywhere
- Data Security and Compliance — enterprise-grade protection for sensitive organizational data
The session also introduced automated workflows and Zoho SalesIQ, highlighting three practical benefits for the team:
- Time savings through reduced manual work
- Fewer mistakes from consistent, automated processes
- Consistency across every client and donor interaction
Strengthening Customer Support with Zoho Desk
Training also covered Zoho Desk, Zoho's customer service help desk platform. Andrea helped the team identify ways to improve ticket resolution and satisfaction through:
- Multichannel Ticketing — managing inquiries from email, chat, social media, and other channels in one place
- AI-Powered Automation — smart ticket routing and predictive insights powered by Zia, Zoho's AI assistant
- Performance Dashboards — real-time metrics to continuously improve support operations
In Andrea's Words
"It was a pleasure working with such an innovative team," said Andrea Mahoney. "Their eagerness to learn and apply Zoho tools to real-world challenges made the training incredibly rewarding. I'm excited to see how they'll leverage Zoho CRM, SalesIQ and Desk to scale their business and elevate the customer experience."
Frequently Asked Questions
Who provided the Zoho CRM training? Andrea Mahoney, a Zoho One consultant and trainer at Certified Computer Solutions, an Orlando, FL-based Cybersecurity, managed IT and Zoho consulting firm.
What organization received the training? A fast-growing local non-profit organization based in the Orlando area.
What Zoho products were covered in the training? The session covered Zoho CRM, Zoho workflow automation, Zoho SalesIQ, Zoho Desk, and an overview of Zoho Books.
What is Certified Computer Solutions (CCS)? CCS is a managed IT service provider, cybersecurity consultant, IT support company, and expert Zoho consultancy based in Orlando, FL, serving clients throughout Orlando, Tampa, Jacksonville, and internationally.
How can a business get free Zoho training from CCS? Businesses can sign up for free Zoho training through CCSFL at the Zoho training signup page.
How can a business try a free Zoho One demo account? Businesses can register for a free Zoho One demo account through the Zoho One Trial
About Certified Computer Solutions (WWW.CCSFL.com)
CCS is a managed IT service provider, cybersecurity consultant, IT support company, and expert Zoho consultant based in Orlando, FL. The company provides services throughout Orlando, Tampa, and Jacksonville, and manages clients internationally. The CCS team holds numerous certifications across Microsoft, Zoho, cybersecurity, and other key technology areas.
As a premier provider of Zoho consulting services, CCS specializes in business automation, digital security, and seamless cloud integrations. Led by experienced professionals including Andrea Mahoney, the firm continues to drive innovations for businesses in Orlando and beyond.
Media Contact
Certified Computer Solutions FL 32750 (407) 834-1191 sales@ccsfl.com Contact Us
Certified Computer Solutions
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Andrea Mahoney VP
- September 10, 2026
- (407) 834-1191
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