How To Use AI To Transform Your HR Operations

In the past year, there has been a significant increase in societal attention on AI. But the concept has been around for decades, notably in voice assistants (like Amazon’s Alexa) and recommendation systems (like Spotify’s algorithmically generated playlists).

AI aims to create programs so advanced that they’re operating at a human level of intelligence or higher. AI systems are especially good at learning from patterns, streamlining repetitive tasks, and solving problems like a person would.

While we all want to keep the human in human resources, we also understand the value of technological advancements and how they can improve efficiency, day-to-day operations, and our workload. Below we have discussed the benefits and drawbacks of artificial intelligence, the new kid on the block: ChatGPT, and how to reduce your mental load of managing employees by utilizing AI. 

Pros And Cons Of Artificial Intelligence

AI has been around to some degree since the 1950s but only became popular in the 80s, before the release of ChatGPT in 2022.  As with all new technological endeavors, it is understandable that some people are skeptical of artificial intelligence and its implications for our workforce’s future. Let’s review a few pros and cons of AI.  

Pros Of Artificial Intelligence 

• Increased efficiency and productivity: automates repetitive tasks and frees up human resources to focus on more strategic responsibilities. 
• Improved accuracy and reliability: minimizes human errors in data processing and analysis.
• Cost savings: AI implementation can lead to cost savings through reduced labor costs and improved operational efficiency.
• Revenue growth: provides valuable insights, predictive analytics, and personalized customer experiences.
• 24/7 availability: enabling round-the-clock support and service

Cons Of Artificial Intelligence 

• Risk of bias and ethical implications: algorithms are trained on existing data, which can contain biases that perpetuate discrimination or unfairness.
• Complexity: developing and implementing AI solutions can be intricate and resource-intensive, requiring specialized knowledge and expertise.
• Lack of human sense and intuition: AI lacks human emotions and may limit its ability to comprehend complex or nuanced situations fully.
• Difficulty in implementation: integrating AI systems into existing infrastructures and workflows can be a complex process, requiring careful planning and adaptation to ensure successful deployment.
• No creativity: AI cannot learn to think outside the box and utilize lived experiences to showcase relatability and evokes emotions.

What Is ChatGPT? 

ChatGPT is an advanced language model developed by the American AI R&D company, OpenAI. It’s different from some of the previous AI we’ve discussed because its deep learning capabilities are strong, its response times are quick, and it has a solid ability to mimic human conversation. 

One important thing to note about ChatGPT is that it currently only has a knowledge base up to 2021 and can therefore provide answers that are not quite up-to-date. Be sure to fact-check what it tells you to ensure its correctness. Additionally, ChatGPT relies heavily on the data it was trained on, which can make it susceptible to biases and inaccuracies. Therefore, avoid relying solely on the tool for critical or sensitive matters and up-to-date information. 

When you’re ready to start, you can head to chat.openai.com, create an account, and submit text-based commands and queries.

How Can HR Professionals Use ChatGPT Tools?

Roadblocks aside, there are many HR functions that you can use ChatGPT for. Here are some examples across job areas:

Recruiting, Hiring, and Onboarding

• Writing job interview questions
• Screening resumes
• Writing personalized emails to job candidates
• Creating job advertisements

Performance Reviews

• Goal-setting and tracking
• Draft performance reviews
• Summarizing performance review feedback

Employee Experience

• Calculating employee metrics, e.g., retention rates
• Creating employee development plans
• Employee feedback

Attendance & Leave Management

• Leave request processing
• Fraud detection

15 ChatGPT Prompts For HR Operations

Finally, as promised, here are 15 HR operations prompts you can use in ChatGPT. This is an in-exhaustive list; you should get creative with your queries!

1. I am interviewing this candidate (link to their LinkedIn profile) for the role of (position) at (company). Draft 10 questions I should ask in the interview.

2. Analyze these five resumes and answer the following questions… (copy and paste resumes)

3. I am rejecting three candidates for the role of (position). Write me two rejection templates, one more formal and one with more room for personalization.

4. Suggest ten ideas for an employee recognition program and write a to-do list for executing each.

5. Write an engaging email reminding employees to sign up for benefits by the end of the year.

6. Summarize the following employee feedback into 200 words and provide three key takeaways. (copy and paste employee feedback)

7. I am about to have a difficult conversation with an employee with a workplace aggression pattern. Suggest five questions they might ask me during our discussion and write appropriate and kind responses for each.

8. Let me know ten unconventional holidays I should celebrate with my team in 2024.

9. What are the five most popular employee engagement tools? Make a comparison chart.

10. Calculate the retention rate for my company. We had [number] employees on [date] and [number] employees on [date]. There were [date] new hires. All departures were voluntary.

11. Suggest ten commonly asked questions in exit interviews and prepare thoughtful responses.

12. Tell me 20 creative ideas for phone screener questions.

13. Summarize the responses to this survey question, highlighting the most commonly mentioned issues. (copy and paste survey question)

14. Provide me with the five most important HR metrics for success.
15. Can you help me create an onboarding plan for a new employee joining the [Insert Department] department?

We Put The Human In Human Resources

Introducing technology into your strategies is a great way to stay ahead of the competition, but avoid letting ChatGPT drive key content and organizational resources when developing work for your company. Hire a team of experts to ensure you stay compliant with ever-changing laws and maintain an effective HR strategy. 

Merritt Business Solutions provides a dedicated ally committed to the success of your business. Our HR consultants will guide you through every step of your strategy implementation, providing ongoing support and expertise. Contact us to learn how human support can be a game-changer for your business.