Overview
The Nexus Water Group team has an opportunity for a Field Tech I. Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.
Work Location and Schedule
This position will travel between service areas near Longwood, FL. Schedule is Monday through Friday. After-hour and weekend on-call support may be required. Must be available to work shift work; weekend scheduling may be required.
What You'll Do
- Maintain accurate and up-to-date records.
- Document customer interaction and Field Activities in CC&B.
- Act as liaison between the customers and customer service personnel for problem/complaint resolution.
- Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
- Provide on-site customer communication.
- Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
- Constant, independent travel daily between worksites on Company time.
- Must work On-Call in rotation as scheduled; responds to emergency situations as required.
Additional Responsibilities
- Perform minor meter maintenance and repair duties
- May walk 5 – 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.
- Determine consistency of meter readings; reports unusual cases of water usage to supervisor.
- Inspect meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly. Indicate irregularities on forms for necessary action by servicing department.
- Turn off service for nonpayment of charges in vacant premises, or on for new occupants.
- Assist with ordering parts and job costing.
- Assist with the installation and disconnection of water meters and sewer services.
- Perform other related duties as assigned.
What You'll Bring
Experience
- Requires at least 2 years of mechanical work experience
Education and Certification
- High school Diploma or GED
- Must maintain a valid driver's license.
Nice to Have
- Water meter reading experience preferred
- May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license.
