Certified Computer Solutions Delivers Expert Zoho CRM Training to SEO AI Tech Startup in Ft. Lauderdale

Orlando, FL — Certified Computer Solutions is proud to announce that Zoho trainer Andrea Mahoney was recently invited to lead a corporate training session on Zoho CRM for a fast-growing SEO tech startup based in Ft. Lauderdale. The training focused on empowering the team with the tools and strategies needed to streamline operations, enhance customer relationships, and drive growth using the Zoho ecosystem.
Andrea Mahoney, a recognized authority in Zoho solutions, guided the startup’s team through the powerful capabilities of Zoho CRM, including:
•               Lead and Contact Management – Centralized tracking of prospects and clients
•              Sales Automation & Analytics – Smarter workflows and data-driven decisions
•              Mobile Access – Real-time updates and customer insights on the go
•              Data Security & Compliance – Enterprise-grade protection for sensitive information
In addition to CRM fundamentals, Andrea explored integration opportunities with Zoho Bookings, a dynamic scheduling tool that allows clients to self-book appointments based on real-time availability. Benefits of Zoho Bookings include:
•              Automated Scheduling – Eliminate back-and-forth emails and reduce no-shows
•              Calendar Sync – Avoid double-bookings with two-way sync across platforms
•              Custom Booking Pages – Branded experiences that boost professionalism
The training also addressed customer support using Zoho Desk, Zoho’s customer service help desk platform. Andrea helped the team identify ways to improve ticket resolution and customer satisfaction through:
•              Multichannel Ticketing – Manage inquiries from email, chat, social media, and more
•              AI-Powered Automation – Smart ticket routing and predictive insights with Zia
•              Performance Dashboards – Real-time metrics to optimize support operations
Andrea Mahoney shared her enthusiasm for the session:
"It was a pleasure working with such an innovative team. Their eagerness to learn and apply Zoho tools to real-world challenges made the training incredibly rewarding. I’m excited to see how they’ll leverage Zoho CRM, Bookings, and Desk to scale their business and elevate customer experience."
 
CCSFL is a Managed IT service provider, security consultant, IT support, and Expert Zoho Consultant based in Orlando, FL. We offer services in Orlando, Tampa, Jacksonville, and manage clients internationally. Our team holds numerous certifications in Microsoft, Zoho, Security, and other key areas.
Zoho Experts - CCSFL is a premier provider of Zoho consulting services, specializing in business automation, digital security, and seamless cloud integrations. Led by experienced professionals like Andrea Mahoney, the firm continues to drive innovation for businesses in Orlando and beyond.
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Contact: Certified Computer Solutions 754 Fleet Financial Ct, Longwood, Fl 32750 (407) 834-1191 sales at ccsfl.com For more information contact us at https://www.ccsfl.com/contact