Duke Energy Florida’s Smart, Self-Healing Technology Investments Help Keep Customers’ Lights On

Even after Florida’s first storm season in recent years without a direct hit from hurricanes, Duke Energy Florida’s smart, self-healing technology continues to prove its reliability by reducing outage times for customers.

In 2025 alone, self-healing technology helped avoid more than 280,000 extended power outages for Duke Energy Florida customers.

Self-healing technology explained:

Duke Energy Florida uses groundbreaking self-healing technology that automatically detects outages and quickly reroutes power to restore service faster or even avoid the outage altogether. This innovative technology can help to reduce the number of customers affected by an outage by as much as 75% and can often restore power in less than a minute. (Click here for a visual explanation.)

Benefits by the numbers:

• Out of 2 million customers, more than 1.7 million Duke Energy Florida customers now benefit from self-healing technology. That’s 82% of our customers and more than double the number of customers who were served with the technology in 2020.
   
• The investment has avoided more than 280,000 extended power outages and more than 300,000 hours of outages for customers.
   
• Self-healing technology also saved millions of hours of outages during the 2024 hurricane season:
   
  • ~3.3 million hours during Hurricane Milton
     
  • ~1.8 million hours during Hurricane Helene
     
  • ~208,000 hours during Hurricane Debby

Our view:

“Even without major storms, we see the benefits of self-healing technology,” said Melissa Seixas, Duke Energy Florida state president. “It helps our system respond automatically when something goes wrong, often restoring power in seconds and reducing how many customers are affected. That means fewer outages, faster restoration and a more reliable experience for our customers year-round.”

Outside of storms and severe weather, a variety of factors can impact power reliability, including vegetation, wildlife or vehicles coming into contact with power lines or poles. These often unpredictable events are why investment in self-healing technology is critical to improve reliability and reduce outage minutes.

Duke Energy Florida will continue to expand its self-healing technology capabilities into 2026, helping deliver smarter, stronger and more resilient power on both blue-sky days and during severe weather.

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. The company’s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. 

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage. 

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.