Date and Time
Wednesday Nov 17, 2021
1:00 PM - 4:00 PM EST
November 17, 2021 1-4PM
Location
Virtual webinar to register select the link and follow prompts. Can also copy link into browser.
https://calendly.com/riseandshinecf/profit
Fees/Admission
FREE
Website
Contact Information
Sheryl Mays
Send Email
Description
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they're able not only to retain their existing customers, but they also attract new ones through word of mouth.
In this session you'll learn how to develop a customer-centric strategy and put in place the people, processes, and systems to create the wow factor and transform your customer experience, following in the footsteps of the world's favorite brands.
What you'll learn
- Understand the psychology of your customer and why your product/service fulfills their need and why they MUST spread the word
- Learn the 4 basic needs of your customers
- Walk through the 4 beliefs of every business
- Interview for key information and uncover customer problems
- Use A 4S Model to ensure you sustain the connections with your customers
- Create "breaking the script" moments
- 10 essentials to create a WOW factor
